Creating a Public Information Management System to Drive Riga a Smart Sustainable Tourism Destination in the Post Pandemic Era of Digital Revolution

Abstract

Abstract
Purpose of the article The purposes of the article are at two-folds, creating a public information management system and to drive Riga city a smart sustainable tourism destination with a value-created tourism digital business model in the post pandemic era.
Methodology/methods The methodological approach of this research is literature review for relative keywords and case study for factors and items of global smart sustainable city destinations.
Scientific aim The scientific aims of the research is, firstly, to identify a public information management system storing and processing massive data with ICTs, and then illustrate factors of smart sustainable tourism destinations, and lastly explore a value-created tourism digital business model for Riga city.
Findings This research presents an overview of how a public information management system with ICTs generates information to promotes Riga city as a smart sustainable tourism destination, which creates a value-added tourism digital business model for Riga city.
Conclusions This research implies a framework of a public information management system which contains functions of storing and processing massive data with six ICTs. Besides, this research reveals three indicators for Riga city as a data-driven smart sustainable tourism destination from the perspectives of Sustainable Development Goals (SDGs), within a hybrid smart city model. Lastly, this research includes a value-created tourism digital business model for Riga city to overcome challenges and win the competitions in the digital revolution of tourism sector. However, the public information management system needs to be put into practice to examine its effectiveness and efficiency for destination management and marketing. Thus the limitations of this research due to adopting factors and items from literature review and case studies will be reduced, and models suggested by this research could be improved and modified.

Keywords: information management system, Riga city, smart city, sustainable tourism destination, digital transformation, business model, and destination management and marketing.

JEL Classification: M31, Q01, R11

ACKNOWLEDGEMENT

This work has been supported by the European Regional Development Fund within the Activity 1.1.1.2 “Post-doctoral Research Aid” of the Specific Aid Objective 1.1.1 “To increase the research and innovative capacity of scientific institutions of Latvia and the ability to attract external financing, investing in human resources and infrastructure” of the Operational Programme “Growth and Employment” (No.1.1.1.2/VIAA/3/19/479).